CCTV Operations Manager, York

We have an excellent opportunity for a CCTV Operations Manager to work in York city centre.

Job Description:

The ideal candidate will be experienced in managing a Public Space Surveillance operation and be able to deliver and manage the Services across a variety of premises.

The main purpose of the job is to manage the Public Space Surveillance operation to ensure the safety and security of people and property within public areas and other facilities via surveillance of the CCTV network.

This vacancy is a full time, permanent position which offers 40 hours per week.

It is essential that the applicant holds a SIA Licence. A specific SIA CCTV Licence is desirable but not essential, as full training will be provided.


  • To be responsible for the day to day management of the Service to ensure key performance indicator targets are met;
  • To be responsible for the management and motivation of Service Provider Personnel to ensure they meet performance standards and are well presented;
  • To ensure that Service Provider Personnel receive regular training, compatible with the latest standards to best industry practice in the security industry;
  • To be responsible for ensuring full compliance with the Data Protection Act 1998, the Regulation of Investigatory Powers Act 2000 and the Human Rights Act 1998, and with all other applicable law with respect to the CCTV activities undertaken in relation to the Services;
  • To liaise with the Police and other Third Party stakeholders, including Fire, Ambulance, insurance companies, private law firms, to respond to enquiries and meet the objectives of the Service;
  • To be the first point of contact for any queries relating to the Services from third parties that cannot be dealt with by the CCTV Operator staff;
  • To keep detailed records of all aspects of the Services provision and update any necessary operational documentation as and when the requirement arises.

Required experience and knowledge:

  •  Detailed knowledge of the Data Protection Act 1998, the Regulation of Investigatory Powers Act 2000 and the Human Rights Act 1998, above and beyond the knowledge which would be expected of a CCTV Operator;
  • Experience of dealing with ‘Directed Surveillance, as defined in the Regulation of Investigatory Powers 2000 Act.
  • Working knowledge of the implications of the Human Rights Act 1998 on the day to day activities carried out in a Public Space Surveillance Operation.

Skills and attributes:

  • Exceptional leadership, motivational and teambuilding skills
  • Excellent communication and customer service skills
  • Strong organisational skills and the ability to multitask
  • Strong problem solving skills
  • Integrity and professionalism


Gough and Kelly are an equal opportunities employer. We are committed not only to our legal obligations but also to the positive promotion of equality of opportunity in all aspects of employment.