With around 1,300 office-based staff housed across 17 different locations, City of York Council (CoYC) needed to rationalise its space requirements to meet its commitment to combining cost savings with service delivery improvements in its new flagship headquarters, West Offices.

CoYC was seeking a service partner that could deliver high quality, value for money services. The security services model at West Offices included a range of traditional security service functions, but the council was looking for a service provider who could operate as part of an integrated facilities management operation, performing additional tasks that would support the wider building operations.

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