Key Account Manager, Leeds

Salary: £40,000 - £50,000 per annum, depending on experience

Closing Date:

An exciting opportunity has now arisen for an experienced Sales Key Account Manager, with a minimum of 5 years’ experience, to join our fast-paced Sales team.

The Key Account Manager will oversee building long-term relationships with a group of customers, be responsible for generating sales, be assigned prospects, given accounts, or a combination of thereof.

The position:

• Permanent, full-time
• 40 hours per week

Gough and Kelly value hard work and commitment, and in return, we are committed to giving back to our employees. We have an excellent and ever-growing benefits package to set you on the right path from the day you join us:

• Excellent rate of pay - £40k-£50k per annum, depending on experience
• Commissions package
• Enhanced sick pay
• Holiday entitlement – increasing to 24 days, with length of service, plus 8 bank holidays
• Employee Assistance Programme (EAP)
• Private Healthcare Scheme (with length of service)
• Employee Benefits Programme (with length of service)
• Ongoing training
• Pension Scheme
• Cycle to Work Scheme
• Company social events

Responsibilities:

• Be the primary point of contact and build long-term relationships with customers.
• Help customers through email, phone, online presentations, screen-share and in person meetings.
• Develop a trusted advisor relationship with key accounts, customer stakeholders, team members and executive sponsors.
• Generate sales among client accounts, including upselling and cross-selling.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Maintain accurate client records, keeping track of any contract updates and renewals.
• Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met.
• Meet regularly with other members of the team to discuss progress and find new ways to improve business.
• Forecast and track key account metrics.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
• Monitor and analyse customer's usage of our products and services.
• Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships.

Role requirements:

• 5+ years of experience with electronic security background.
• Preference of sales experience in a senior or key account role.
• Proven account management or other relevant experience.
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organisation, including executive and management level.
• Experience in delivering client-focused solutions based on customer needs.
• Proven ability to manage multiple projects at a time while paying strict attention to detail.
• Excellent listening, negotiation, and presentation skills.
• Excellent verbal and written communications skills.
• Self-motivated and able to thrive in a results-driven environment.
• Natural relationship builder with integrity, reliability, and maturity.
• Ability to prioritise among competing tasks.
• Critical thinking and problem-solving skills.
• Understanding of customer account development, marketing, measurement, and analytics.
• Excellent time, sales, and project management skills. You're always looking to improve inefficient processes.
• Keen attention to detail and adherence to deadlines.

Preferred knowledge (not essential):

• C-Cure Access Control
• Milestone Systems
• Synectics or Veracity VMS
• Axis Cameras & Software
• High End Security Solution Sales

Gough and Kelly are an equal opportunities employer. We are committed not only to our legal obligations but also to the positive promotion of equality of opportunity in all aspects of employment.