Scheduler, Leeds

Salary: £18,000 - £24,000 per annum, depending on experience

Closing Date: 26th July 2024

Gough and Kelly, an NSI Gold company, is a premier provider of security products and services and has served the north of England for over three decades. We work with customers including LUFC, Sheffield University and City of York Council.

We now have an excellent opportunity for a motivated Scheduler, to join the fast-paced team in Leeds.

The position:

Permanent, full-time
40 hours per week

Job purpose: To aid in the efficient use of the company’s service department resources to help ensure customer satisfaction within the given cost parameters, by maintaining responsibility for the day-to-day delivery of services to Gough & Kelly’s domestic customer base.

Gough and Kelly value hard work and commitment, and in return, we are committed to giving back to our employees. We have an excellent and ever-growing benefits package to set you on the right path from the day you join us:

Up to £24k per annum, depending on experience
Enhanced sick pay
Holiday entitlement – increasing to 24 days, with length of service, plus 8 bank holidays
Employee Assistance Programme (EAP)
Private Healthcare Scheme (with length of service)
Employee Benefits Programme (with length of service)
Ongoing training
Pension Scheme
Cycle to Work Scheme
Company social events

Main duties:

To serve as the primary point of contact for domestic customers, ensuring prompt and professional responses to enquiries, service requests and escalations.
To jointly control the Service inbox, ensuring this is kept up to date on a daily basis.
To answer and handle internal and external phone calls.
To schedule and plan routine maintenance works for domestic clients.
To receive and log fault reports from domestic customers, coordinating remote troubleshooting or dispatching engineers for on-site assessments and repairs.
To process quoted works and arrange engineer attendance within SLAs.
Manage the schedules and assignments of engineers, optimizing workload distribution to meet SLAs and customer expectations. To liaise with engineers, as required.
To audit completed works and determine their cost prior to generating invoices.
To manage all outstanding works for domestic customers, ensuring they are prioritised and carried out within a suitable timeframe.

The ideal candidate will have:

Scheduling experience
Knowledge of CASH
Excellent communication skills, especially telephone manner
Strong customer service and interpersonal skills
Proactive problem solving skills
Ability to work under pressure
Team working skills

Gough and Kelly are an equal opportunities employer. We are committed not only to our legal obligations but also to the positive promotion of equality of opportunity in all aspects of employment.

Back Enquire Now