Testimonials

We pride ourselves on delivering superior customer service. See what some of our clients have to say:

As the Event Safety Officer I had the pleasure of working with Gough & Kelly for the first time in July 2015 for the section of the Tour de Yorkshire that passed through the City of York. This was a complex event requiring a dynamic approach to ensure the safety of those attending the event and also facilitating the normal operation of a busy city on a Bank Holiday weekend. From the initial meetings, throughout the planning process and during delivery of the event I was impressed the professional approach of the Gough & Kelly team. Even more impressive was the stewarding team on the ground who dealt with the challenges they were faced with in a flexible and efficient manner. A first rate performance, and I look forward to working with Gough & Kelly again.

Phil Atkinson CMIOSH, Managing Director, ACT (National) Ltd – Risk Management for Events & Industry

“I would like to feedback that the Gough and Kelly staff who worked on site at The Glebe to install CCTV were gents, polite, helpful, tidy, and considerate. A credit to Gough and Kelly”.

Janet Marther, Housing Management Officer Independent Living Scheme, City of York Council

"The decision to award this contract to Gough and Kelly was not just cost-led, but also based on the trust and confidence we immediately had in their team. So far they have met all of our expectations."

Roger Pinto-Smith – Greenwoods Menswear – Facilities Manager

“Dear Team G&K, By way of introduction, I am Gareth Dalby the General Manager for the vaccine programme and I am currently preparing to leave the programme to take on my next challenge; many of you I will have met many times and some our paths may not have crossed. I would like to thank you for all the hard work and support you have put into the vaccination programme over the last seven months. The steps you have taken to work alongside the NHS organisations and other partners from the city have been first class. As a team you have embraced our improvement methodology and even joined us when we have reported our successes to the CEO’s of the NHS organisation in Leeds (Nathan). This newly fostered relationship I am sure will now go on way into the future. You have been crucial to the success of the vaccination programme, and we are looking forward to continuing this partnership into phase 3; supporting the booster programme will be the next big challenge for team Leeds. The planning is on-going to work out how this will be achieved and more will be released to you over the coming weeks. Your manner and professionalism has been outstanding and your customer service is humbling to watch (Jennie you have a way with people that makes them feel special). I would personally like to thank you all; your support has been and continues to be pivotal to ensuring the Leeds programme is a success and we meet the demand of vaccinating the population of Leeds and the surrounding area. I wish you all the best of luck in your future endeavours and hope to see you around”.

Gareth Dalby, General Manager, Elland Road Vaccine Centre

“Just to drop you a quick note regarding Kenny’s performance at Compass. Since taking the Monday to Friday day shift, I have noticed that his increased day presence has become a real asset to the estate. Many of our customers have praised his willingness to help, his knowledge of the running of the estate as well as his diligence in undertaking routine inspections of the estate. We recently held our investor tour on site and Kenny was extremely helpful in the uprun; coordinating the landscaping and moving pallets from outside units to ensure the site presented the best it could. I cannot praise his performance over the past 6 months enough. Thanks”

Elizabeth Harman, Senior Asset Manager

"I would like to take this opportunity to say a big thank you on behalf of Abbey Grange Academy for the time and effort Gough and Kelly have put into upgrading our CCTV system – we are really impressed with it! The professional service we received from the original planning through to the final handover of the completed system was second to none. I would particularly like you to pass on my thanks to the engineers that carried out the installation work and especially to Martin, who was particularly helpful and took time to work with us and show us how everything worked. I would not hesitate to recommend Gough and Kelly to anyone considering to use their services!"

Ian Clarke, Abbey Grange Church of England Academy, Leeds

“I wanted to express my sincere thanks to Derek (Supervisor) and Gordon (Patrol). And ensure their managers/ appropriate Directors understand the excellent customer service I had the pleasure of receiving during a stressful time this evening.

Today I went shopping with my 7 month old daughter in York – I parked at Coppergate, returning to my car at 5:30pm. I packed the pram and my daughter in the car, and in doing so I accidentally left a large bag of shopping in the carpark and drove home.

My initial thought was that either a), my bag will have been taken by someone, or b), it’ll be a total and utter nightmare trying to retrieve it without physically going back to the carpark myself and getting it back – baring in mind it was 6:30pm, and the carpark shuts at 7pm and I would need to travel from Boston Spa (30+ min travel).

I called Gough and Kelly and was immediately put in touch with Derek who was an excellent help from the start. Derek immediately arranged for Gordon to check the carpark when he was locking up, and at 7:00pm I received a phone call from Gordon to say he was in possession of my bag. My husband met with Gordon at 7:15pm.

Derek kindly called me later that evening to check everything was okay. When I asked if Derek had much longer left on his shift, he stated he was no longer at work and was at home making tea – what a wonderful employee to extend his customer service commitment by calling me out of his allotted hours.

My husband also commented on how lovely Gordon was. I would like to give my upmost thanks to their proactive, reactive help. From leaving the bag in the carpark at 5:30pm, it was back within our possession by 7:15pm.

Please pass my thanks to Derek and Gordon once again. They are a credit to your team.

Member of the public, York

"Leeds Community Safety / Safer Leeds have worked successfully with Gough and Kelly Ltd over the last seven years in the implementation of bespoke, crime reduction solutions in all parts of Leeds. Gough and Kelly’s high quality of workmanship has always been complemented by their excellent after care service, and all schemes carried out have been delivered with agreed budgets and timescales. We continue to work closely in partnership with them on new and exciting schemes, in order to reduce crime and reduce the fear of crime for residents of Leeds."

Brent Brady – Leeds Community Safety – Alleygate Co-ordinator

"I wanted to take a moment to express my sincerest appreciation and commendation for the remarkable work and dedication your fire alarm installation team have displayed during the recent fire alarm upgrade project here at Askham Bryan College.

Their commitment to excellence was evident at every stage of the project, from meticulous planning to flawless execution. The level of professionalism, expertise, and attention to detail they demonstrated throughout the process was truly commendable.

The exceptional efforts of the team played a crucial role in ensuring the successful completion of the fire alarm installation within the agreed-upon timeframe. Their ability to coordinate and collaborate with the entire team, including subcontractors and other stakeholders, was exemplary and greatly contributed to the overall project's success.

On behalf of the college, I want to extend my heartfelt gratitude for their hard work, dedication, and exceptional workmanship."

Jonathan Swift - Senior Estates & Facilities Manager - Askham Bryan College

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